- 53 answers across 12 topics
- Most Frequently Asked
- OUR SERVICES
Who is Peculiar Support Services for?
Peculiar Support Services Ltd provides non-personal companionship and practical support for adults aged 18 and over, subject to a suitability discussion, availability and an agreed plan.
- ABOUT PECULIAR
What type of support do you provide?
We provide companionship and befriending, shopping and errands, hospital and GP appointment support, social outings and community support, and planned general non-personal home visits.
- SAFEGUARDING & SAFETY
How do you approach safeguarding?
Safeguarding awareness forms part of our service standards. We also consider health and safety, lone-working arrangements, visit risk controls and appropriate incident procedures
- ABOUT PECULIAR
Are you registered with CQC?
Our current services do not include regulated personal care. We do not present the company as CQC registered. If our activities change, we will reassess the legal and registration position before offering them.
- Families & Professional Enquiries
Can family arrange support?
A family member may enquire, but the adult receiving support remains central. We confirm consent or lawful authority before sharing personal information or accepting instructions.
- Safeguarding & Safety
What if the client's need change?
Tell us promptly. We will review the plan and may pause or end an activity that is no longer safe or within scope, while helping identify an appropriate next step.
ABOUT PECULIAR
6 Questions
Who is Peculiar Support Services for?
Peculiar Support Services Ltd provides non-personal companionship and practical support for adults aged 18 and over, subject to a suitability discussion, availability and an agreed plan.
Are you registered with CQC?
Our current services do not include regulated personal care. We do not present the company as CQC registered. If our activities change, we will reassess the legal and registration position before offering them.
Do you provide personal care?
No. We provide non-personal companionship and practical support. We do not provide washing, dressing, toileting, medication administration, clinical care, lifting or restraint.
What type of support do you provide?
We provide companionship and befriending, shopping and errands, hospital and GP appointment support, social outings and community support, and planned general non-personal home visits. Each arrangement is subject to suitability, planning and agreed service boundaries.
Who can use the service?
The service is intended for adults aged 18 and over, subject to a suitability discussion, service availability and an agreed plan.
What is your approach to support?
We aim to provide dependable support that protects choice, dignity and independence. Our approach is built around respect, choice, reliability, kindness, safety and professional boundaries.
OUR SERVICES
6 Questions
Who is Peculiar Support Services for?
Yes. This can include conversation, shared interests, reading, puzzles, hobbies, café visits, walks and agreed community activities.
The service is designed around activities chosen with the client and may involve regular planned visits or agreed occasional support.
Can you provide companionship and befriending?
Yes. This can include conversation, shared interests, reading, puzzles, hobbies, café visits, walks and agreed community activities.
The service is designed around activities chosen with the client and may involve regular planned visits or agreed occasional support.
Can you support hospital or GP appointments?
Yes, where agreed. We provide calm, non-clinical companionship before, during and after hospital or GP appointments.
Can you help with shopping?
Yes. We use agreed instructions, limits, receipts and records. We do not manage bank accounts, borrow money or give financial advice.
Can you support social outings?
Yes. Support may include agreed community activities, cafés, parks, events and other outings.
What can happen during a home visit?
A planned home visit may include conversation, agreed activities, light practical help recorded in the service plan, support with an everyday errand or appointment, checking agreed information and supporting contact with family or services where consented.
SERVICES BOUNDARIES
4 Questions
What does non-personal support mean?
Non-personal support means practical and companionship-based assistance that does not involve regulated personal care, clinical treatment or other activities outside our authorised service scope.
What activities are outside your service?
We do not provide:
- Personal or intimate care
- Medicine administration or management
- Clinical treatment
- Client lifting or transfers
- Restraint
- Childcare
- Live-in or overnight care
- Emergency response
- Continuous supervision
Do you provide medication support?
No. Medication administration or management is outside our service scope.
Do you provide overnight or live-in support?
No. Live-in and overnight care are outside our current service scope.
STARTING SUPPORT
5 Questions
How do I start an enquiry?
You can contact us by telephone, email or through our enquiry form. We will listen to what support is being considered and explain our service boundaries.
What happens after I make an enquiry?
We first discuss the support being considered and whether the request appears to be within our service scope. We then consider communication and access needs and any immediate concerns.
Where the service appears suitable, we move into planning and proportionate risk assessment before agreeing the relevant written terms
Do I have to know exactly which service I need?
No. You can tell us what support you are considering and we can discuss whether it fits within our service.
When does support officially begin?
Support begins only after the client receives and accepts the relevant service information, privacy information and written terms.
Will the support be reviewed?
Yes. We check that the arrangement feels right and review it after the first visits or sooner if anything changes.
FAMILIES & PROFESSIONALS
4 Questions
Can a family member arrange support?
A family member may make an enquiry, but the adult receiving support remains central to the process.
We confirm consent or lawful authority before sharing personal information or accepting instructions.
Can a professional make an enquiry?
Yes. Professionals and referrers can contact us to discuss the support being considered and the appropriate referral or enquiry process.
Can you work with other services?
Where appropriate and with the necessary consent, support may include helping maintain contact with family or services.
Will the adult receiving support remain involved in decisions?
Yes. The service is designed to protect choice, dignity and independence, with the adult receiving support remaining central to the arrangement.
Safeguarding & Safety
5 Questions
Are workers DBS checked?
We make role-appropriate DBS eligibility decisions and complete the checks legally available for each role.
How do you approach safeguarding?
Safeguarding awareness forms part of our service standards. We also consider health and safety, lone-working arrangements, visit risk controls and appropriate incident procedures.
How are risks considered before support begins?
Where a service appears suitable, we discuss the activities, timing, responsibilities, emergency contacts and proportionate risk controls before support begins.
What happens if a safety concern arises?
We consider the circumstances and the agreed service plan. Where an activity is no longer safe or falls outside our service scope, we may pause or end it while helping identify an appropriate next step.
What if the client's needs change?
Tell us promptly. We will review the plan and may pause or end an activity that is no longer safe or within scope, while helping identify an appropriate next step.
Privacy & Consent
3 Questions
How do you handle personal information?
We respect consent, privacy and confidential record keeping as part of our service standards. And the service uses appropriate record keeping as part of supporting safe and consistent visits.
Can a family member receive information about someone's support?
Only where appropriate consent or lawful authority has been confirmed. The adult receiving support remains central to the arrangement.
What information should I include in the enquiry form?
Please provide enough information to help us understand the support being considered and how you would prefer us to contact you.
Please do not include detailed medical information in the enquiry form.
Money & Financial Boundaries
5 Questions
Can staff help with shopping?
Yes. Shopping support can be provided using agreed instructions, limits, receipts and records.
Can staff manage someone's bank account?
No. Staff do not manage bank accounts.
Can staff borrow or lend money?
No. The service does not involve staff borrowing or lending money.
Do staff provide financial advice?
No. Financial advice is outside the service scope.
How are shopping transactions handled?
Agreed instructions, spending limits, receipts and appropriate transaction records are used where shopping support is provided.
COMPLAINTS & FEEDBACK
4 Questions
How do I make a complaint?
You can contact the Director by telephone, email or through the complaints form.
Will my complaint affect the support I receive?
No. Complaints are taken seriously and will not lead to unfair treatment.
Can I provide feedback about the service?
Yes. Feedback can help the service understand what is working well and where improvements may be appropriate.
Can I raise a concern about safety?
Yes. Concerns should be raised through the appropriate telephone or email contact route. Emergency or crime concerns should be directed to the appropriate emergency service or authority rather than submitted through a general website form.
AVAILABILITY & SERVICE AREAS
5 Questions
Which areas do you cover?
A
Do you provide transport?
A
What days and times is support available?
A
Do you provide weekend or bank-holiday support?
A
How far will you travel?
A
EMERGENCY & URGENT SITUATIONS
2 Questions
Is Peculiar Support Services an emergency service?
No. The website and enquiry form are not monitored as an emergency service. Call 999, if someone is in immediate danger.
Where can I get urgent medical advice?
For urgent medical advice, use NHS 111 where appropriate.
QUALITY & CONTINUOUS IMPROVEMENT
4 Questions
How does Peculiar maintain service quality?
The service includes leadership and oversight for service quality, safeguarding, staff conduct and continuous improvement.
How are staff supported to deliver appropriate services?
The guide identifies training, supervision and competence checks as part of the service’s standards.
How does the service respond when circumstances change?
The support arrangement is reviewed when circumstances change. Where an activity is no longer safe or within scope, it may be paused or ended while an appropriate next step is considered.
How does Peculiar learn from concerns and complaints?
Incidents, complaints and whistleblowing procedures form part of the service standards, helping support appropriate review and continuous improvement.
NEED MORE INFORMATION?
We're here to help you understand your options
Whether you’re considering support for yourself or enquiring on behalf of someone else, we’re happy to explain how our service works and what we can and cannot provide.
Still have questions?
If you are unsure whether our support is suitable, get in touch. We can talk through your needs, explain our service boundaries and answer your questions.
Starting support with confidence
From the initial conversation to the first visit and review, we explain each step clearly so you know what to expect before support begins.
Explore our support services
Discover the non-personal support we provide, including companionship, shopping and errands, appointment support, social outings and planned home visits.
- Need care advice? Talk to our team — enquiries 9am–6pm daily, with an on-call route outside those hours.