Support you can understand and boundaries you can trust
Trust depends on being clear about what a service does, how concerns are handled and when another provider is needed. Our current service is limited to non-personal support for adults.
WHAT WE DO
Support for Everyday Life, Built Around You
At Peculiar Support Services Ltd, we believe safe and respectful support starts with being clear about what we provide and where our boundaries lie.
We use agreed plans, proportionate risk controls, safeguarding procedures and appropriate record keeping to support safe and consistent visits.
Our approach is centred on dignity, choice, privacy and professional boundaries, while recognising when a person’s circumstances may require support outside our service scope.
OUR SAFETY & SERVICE STANDARDS
How We Support Safe, Consistent Visits
1
Safeguarding Awareness
We maintain awareness of safeguarding responsibilities relating to adults and children.
2
Appropriate Recruitment
Recruitment, references and DBS decisions are considered according to the requirements of the role.
3
Health & Safety
We consider health and safety, lone-working arrangements and visit risk controls.
4
Professional Boundaries
Clear professional boundaries and financial transaction safeguards help keep responsibilities understood.
5
Consent & Privacy
We respect consent, privacy and confidential record keeping.
6
Concerns & Complaints
We maintain procedures for incidents, complaints and whistleblowing.
7
Training & Supervision
Training, supervision and competence checks support appropriate service delivery.
OUR SERVICES SCOPE
What We Do Not Provide
Clear boundaries help everyone understand what support can be provided and when another service may be more appropriate.
NOT PROVIDED
Peculiar Support Services Ltd does not provide:
- Personal care
- Intimate care
- Clinical treatment
- Client lifting or transfers
- Restraint
- Childcare
- Restraint
- Emergency response
- Live-in or overnight care
- Continuous supervision
- Medicine administration or management
- Our current service is limited to non-personal support for adults.
Safeguarding, Privacy & Professional Boundaries
Safe and respectful support depends on clear boundaries, appropriate information handling and awareness of safeguarding responsibilities.
We consider safeguarding responsibilities relating to adults and children and use appropriate procedures when concerns arise. We respect consent and privacy and maintain confidential records in line with our service arrangements.
Professional boundaries are maintained throughout our support. This includes clear boundaries around financial transactions, personal information, staff relationships and activities that fall outside our authorised service.
Where a situation falls outside our scope or requires a different level of support, we will not extend our service beyond its authorised boundaries.
Our Concerns Complaints
Concerns, complaints and safeguarding matters are taken seriously and are handled through the appropriate procedures.
If you have a concern about our service, you can contact us by telephone, email or through our complaints process. We will listen to the concern and take appropriate steps to understand what has happened and determine the appropriate response.
We also maintain procedures for incidents, complaints and whistleblowing as part of our service standards.
Raising a concern or making a complaint should not result in unfair treatment.
Have a concern you'd like to discuss?
Contact us and let us know what has happened. We will explain the appropriate next step.
IMPORTANT INFORMATION
This contact form is not monitored as an emmergency service.
If there is immediate danger, call 999.
For urgent medical advice, use NHS 111 where appropriate
Immediate danger
999
Call 999
Urgent medical advice
NHS 111
Use NHS 111 where appropriate
- Need care advice? Talk to our team — enquiries 9am–6pm daily, with an on-call route outside those hours.